No business wants to receive any complaint but when it is an allegation of food poisoning, it becomes much more serious. If you are ever unfortunate enough to receive a food complaint against your business, it is how you respond immediately which will have the most impact on your business.
Any customer making a compliant will want to establish quickly that you have taken their complaint seriously and you are going to positively investigate the complaint internally based on the information your customer has provided.
As the business owner, it is your responsibility to ensure your employees know how to handle a customer complaint in the first instance and we recommend this information is included in your food safety management system . For example, there are certain processes your team must complete immediately to satisfy the Environmental Health Officer and protect your business from any further complaints.
Our team of Food Hygiene Expert Consultants can manage this for you as part of our HACCP Development and Consultancy Service or as a one-off complaint. Using our knowledge and experience we will conduct an immediate food complaint investigation and help identify any source of food contamination at your premises.
Liaising with your suppliers, visiting your premises, reviewing your critical controls and processes and conducting specific testing with the main aim being to establish due diligence on your part and to avoid similar food complaints from happening both in this instance and again in the future.
If you need help with undertaking a food complaint investigation at your business then get in touch today. We can also offer a support service for one-off complaints or the full HACCP Consultancy and Documentation .